Go Back   Just Us Nurses! A Forum for Nurses. Learn, Share, Discuss, Conversate. The Choice is Yours. Join Us Today! > Nursing Today > General Nursing Discussions

User Tag List

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 12-28-2011, 12:19 PM
DutchgirlRN's Avatar
Owner/Administrator
 
Join Date: May 2008
Location: USA
Posts: 7,923
Thanks: 3,899
Thanked 7,713 Times in 4,409 Posts
My Mood:
Mentioned: 2 Post(s)
Tagged: 2 Thread(s)
Default Be An Effective Communicator

As nurses we all learn about therapeutic communication. I’m not here to review that. But, does being a therapeutic communicator make you an effective communicator?
I found out this week that it does not. Taking that initial history can be challenging to say the least.
You can listen with the most empathetic ear, but if you cannot effectively communicate AND therapeutically communicate, the conversation you have with your patient will be short and ineffective.
Here are some key concepts that may look vaguely familiar to those who know therapeutic communication skills:

Level the playing field
We all know to always maintain direct eye contact, but also make it a point to maintain the patients eye level. Meaning, unless you can’t prevent it, don’t interview your patient standing over them. Everyone remembers how to communicate with pediatric patients, right? Well, it equally applies to adults. Be on their level – literally and physically!
Two ears & one mouth
This means you should listen twice as much as you talk. The best communicators are the greatest listeners.
Wide open spaces


I would hope you are within close proximity of your patient. Trying to elicit a meaningful dialogue from across the room is not very effective. Although there can be such a thing as ‘too close’ and invading personal space. Please respect someone’s wishes and be culturally sensitive to their needs and wants, regardless of how you feel about them.


The Doppler effect
Be very aware of the tone of your voice. While we always want to use our ‘inside’ voice, I think we can all admit to raising our voice to speak above the ambient sound of the hustle & bustle of the nursing unit. I honestly would suggest starting with a whispered voice. I haven’t met anyone who gets offended by a whisper, but many will be offended by a boisterous megaphone-like shriek.
Be a N.U.R.S.E.
(Sorry, I learned this new acronym and had to share)
N – notice
  • Listen, listen, and then listen some more
U – understand
  • Developing a plan of care
R – respond (& reflect)
  • Clarify yours and their understanding
S – sympathize
  • Validate how they are feeling
E – empathize
  • Be objectively aware and non-judgmental
A lot of these suggestions are not new. In fact I think all nurses possess these skills, or they learn them as they travel through their career. It never hurts to remind ourselves.

How to be a more effective communicator
__________________
Send a private message to DutchgirlRN


Joanna MSN, APRN, FNP-BC

Reply With Quote Go to top
Nursing Forum, Nursing Education, Nursing School, Nursing Chat, Nursing Bulletin Board, Nursing Vent, RN, LPN
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -5. The time now is 10:41 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
User Alert System provided by Advanced User Tagging v3.2.4 (Lite) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.

This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information:
verify here.



Search only trustworthy HONcode health websites:

     
//-->